Welcome to GM 31 , Contact lens and Sunglasses Expert

NEW look is coming soon , our store is under build up under new look website , easy to buy lens ease to pay also , now Global 31 market avaible with credit card payment !

chat with us on whatsapp , messenger for more enquiry! we online everyday , we aviable on to send to SG , US , UK , and many more

Welcome to GM 31 , Contact lens and Sunglasses Expert

NEW look is coming soon , our store is under build up under new look website , easy to buy lens ease to pay also , now Global 31 market avaible with credit card payment !

chat with us on whatsapp , messenger for more enquiry! we online everyday , we aviable on to send to SG , US , UK , and many more

Welcome to GM 31 , Contact lens and Sunglasses Expert

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Return Policy

RETURN/ REFUND POLICY

RETURN/REFUND POLICY


By ordering with Global 31 Market , Customer is aware and agree with our Policy below :


Return and Refund Policy ( For Malaysia Order )

All products sold are NOT RETURN AND REFUNDABLE except for quality defective. If there is quality defective, kindly refer to the PRODUCT DEFECTS section below for new product shipment. Return are only Accepted for items purchased directly from our website Global 31 Market . Return Item must be received in NEW , Unused and Re-Sellable condition . The original Packaging and any protective coverings and product information must still be on the product and in the packaging. Return that are soiled, damage or altered  , and not wrap properly may not accepted and may be send back to the customer. If you are returning an item for Exchange , you will need to return for refund. Once it done , you will need to make a new purchase for the item you want


 


Before Drop Off to process any return item , Please Email us at gmonline31@gmaail.com or Call at  +601151310100

Shipping cost of returned item are Non - refundable ( bare by customer) 
For sending Back defective item , please send the item to this address below :

Mail Box ETC(MBE) Shell Station Kepong PT 15944 , Mukim Batu , Jalan Besar kepong 
Kepong , Kuala Lumpur
52100 
+601151310100


 

# We Did not Accept Change of mind order , as we only fullfill all order that customer order on our website 



If there is an issue with the product itself due to defect Please Email at gmonline31@gmail.com


For Contact lens Product


#. If you accidentally received the parcel and only found the defect products after you open the parcel

    a.Take a photo of the defect product and send to our customer service chat/ email/ or whatsapp

    b. please contact us before sending the item (QC before sending )


what type of defect of contact lens ?

  • we DID not ACCEPT Tore lens as defect lens , unless ,  there is a video shown before and after open the packing and the lens indeed stick on the blister and tore 
  • for for missing pcs .. ( example 1 box contain 6 pcs lens , but only 5 pcs accepted) please provide us photo as evidence
  • for uncomfortable feeling after wearing the lens , please consult with our lens consultant before hand 


#. If you found that the product received isn't same with what you ordered,

- If we are shipping the wrong product to you, please contact ur customer service , provide us photo and evidence  ,  will check and re send the correct item within a few day .. 


We will not Accept complain such as :
- Crumble Box , or damage by Courier service ( we will make sure we packing all our pack or parcel using box and a lot of bubble wrap to make sure this never happen)
- any damage or loses that be cause by post man ( we will try to help and check together with customer for any update from courier side

Product Defects  ( Eyewear Product)

#We Did not accept any return for correct product that we send ,such as prescription glasses . any complain for the problem occur 
please call us directly or whatsapp us 
 +601151310100


 

ContactUs

If you have any questions or suggestions about our Return and Refund Policy, do not hesitate to contact us.